If you are experiencing infinite loading or connection errors while using our loader, this usually indicates that your connection cannot reach our servers. Below are the most common causes and how to fix them.
1. Try a Different Internet Connection
Some internet providers may block or restrict access to our servers. Before trying anything else:
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Restart your router.
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Switch to a different network (mobile hotspot, another Wi-Fi, etc.).
If the issue persists, continue with the steps below.
2. Try to use a VPN
In some regions, access to our servers may be limited. Our servers are located in Europe, so if you are connecting from regions like China mainland, a VPN is often required.
What to do:
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Enable a VPN and try again.
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If it still doesn’t work, change your VPN server location (choose a European region if possible).
Recommended VPN:
Cloudflare WARP (free) – Download here:
https://one.one.one.one/
If warp does not help, you can try using URBAN VPN> https://install.urban-vpn.com/UrbanVPN.exe on uk servers, if it doesnt work try any europe servers, once you got success message, click ok, then disconnect from vpn
3. Change VPN Location
If you are already using a VPN and still experiencing infinite loading:
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Switch to a different server location.
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Try several regions until the loader connects successfully.
VPNs can sometimes route traffic through congested or restricted nodes, so changing the location often resolves the issue.
4. Check for Local Network Restrictions
Some networks, especially school, work, or public networks, block certain traffic.
If you’re on a restricted network:
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Try switching to a personal/home connection.
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Disable any local firewall or network filtering software temporarily and test again.
5. If the Problem Continues
If none of the above fixes resolve the issue, please contact our support team and include:
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Your region/country
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Whether you used a VPN
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Any error messages you received
This information helps us identify connection problems quickly.